1. Data Controller
The data controller responsible for your personal data is:
- Business Name: Blue Light Blocking Glasses
- Website: LookWaw.com
- Address: 484 Avenue Royale, Quebec, Canada
- Email: [email protected]
2. Data Collection
We collect and process the following types of personal data:
- Personal Identification Information: Name, email address, postal address, phone number, billing and shipping information.
- Payment Information: We may collect payment details such as credit/debit card information through our third-party payment processors (we do not store this information on our servers).
- Technical Data: IP address, browser type, device type, operating system, and browsing behavior on our website.
- Marketing Data: Your preferences for receiving marketing communications and your communication preferences.
- Order Information: Products you have purchased, delivery details, and returns information.
You are not obligated to provide personal data. However, some personal data is necessary to fulfill our services (such as processing and shipping your order).
3. How We Use Your Data
We may use the personal data we collect for the following purposes:
- Order Fulfillment: To process, manage, and deliver your orders.
- Customer Support: To respond to your inquiries, complaints, and requests for information.
- Marketing Communications: To send you newsletters, promotions, or other marketing content (only if you have opted-in). You can opt-out at any time.
- Improving Our Services: To improve our website, products, and services based on analytics and customer feedback.
- Compliance with Legal Obligations: To comply with applicable laws and regulations, including fraud prevention and tax requirements.
4. Legal Basis for Data Processing
We process your personal data based on one of the following legal grounds under the GDPR:
- Consent: When you have given your explicit consent for marketing or newsletter communications.
- Contract: When data processing is necessary for the performance of a contract (e.g., processing your order).
- Legitimate Interest: For purposes such as improving our services, website, or business operations.
- Legal Obligation: When required to comply with legal obligations (e.g., tax, fraud prevention).
5. Data Sharing and Disclosure
We may share your personal data with the following third parties:
- Service Providers: We may share data with payment processors, shipping companies, IT services, and analytics providers to fulfill our services.
- Legal Authorities: If required by law, we may disclose your data to comply with legal or regulatory requirements, subpoenas, or governmental requests.
- Business Transfers: In the event of a merger, sale, or transfer of our business, your personal data may be transferred as part of the transaction.
We will never sell your personal data to third parties for commercial purposes.
6. Data Security
We are committed to protecting your personal data and employ the following measures:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted on our website, including your payment information.
- Access Control: Access to personal data is restricted to authorized employees and service providers.
- Data Minimization: We limit the collection of personal data to what is necessary for the purposes outlined in this policy.
- Regular Monitoring: We monitor our systems for vulnerabilities and implement updates to protect against breaches.
While we take reasonable steps to protect your data, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as:
- Order Information: Retained for accounting and tax purposes, usually for 7 years.
- Marketing Data: Retained until you opt-out of receiving marketing communications.
- Customer Support: Retained for as long as necessary to resolve your inquiries or complaints.
Once data is no longer needed, we will securely delete or anonymize it.
8. Your Rights Under GDPR
As a resident of the European Economic Area (EEA) or if you are protected under GDPR, you have the following rights concerning your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, provided that we are not legally obligated to retain it.
- Right to Restriction: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request to receive a copy of your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on LookWaw.com to:
- Enhance your user experience.
- Analyze how visitors interact with our website.
- Serve personalized content and ads based on your browsing behavior.
For more information, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to other third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
11. Children’s Privacy
LookWaw.com is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and revising the effective date at the top.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Address: 484 Avenue Royale, Quebec, Canada
Thank you for trusting LookWaw.com with your personal information..