Effective Date: October 11, 2024
At LookWaw.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with a straightforward and fair refunds and returns policy.
1. Return Eligibility
We accept returns for items that meet the following conditions:
- Items must be returned within 30 days of the original purchase date.
- The product must be unused, in the same condition as received, and in the original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
Please note: For hygiene reasons, we cannot accept returns of glasses that have been worn unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number and reason for the return.
- Once approved, we will provide instructions on how to return the item. You will be responsible for shipping the item back to us unless the product is faulty or incorrect.
Our return address is: LookWaw Returns
484 Avenue Royale,
Quebec, QC, Canada
3. Shipping Costs
- Customer Responsibility: Unless the product is damaged or defective, customers are responsible for paying the return shipping costs.
- Non-refundable Costs: Shipping fees from the original order are non-refundable unless the product is defective or incorrect.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
- If rejected, we will inform you of the reason and discuss the next steps.
Please note: It may take additional time for the refund to be reflected in your account depending on your bank or credit card provider.
5. Exchanges
If your product is defective or damaged upon arrival, or if you receive the wrong item, you are eligible for a free exchange. Please contact us at [email protected] to start the exchange process.
6. Non-Returnable Items
Certain products cannot be returned:
- Gift cards
- Products that have been worn or altered from their original condition
7. Faulty or Damaged Items
If your product arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us at [email protected] within 7 days of receiving the product, with the details of the issue and any necessary photos.
8. Contact Information
For any questions regarding our refunds and returns policy, or if you need assistance with your return, please reach out to us:
Email: [email protected]
Address: 484 Avenue Royale, Quebec, QC, Canada